Employment Opportunities


A career in insurance can be interesting, dynamic, intense, challenging, satisfying and rewarding.
Eagerness and ability to learn, work ethic and attitude are more important to us than insurance-specific experience.


Current Opening:

Assistant/Trainee


Learn fundamentals of insurance agency operations, including front office and support functions. Includes back office customer service and marketing (no cold calls). Heavy IT cross training, including database reports, web browser interfaces and network infrastructure.


Requires aptitude for guided self study, comfort with customer interaction, ability to communicate clearly and concisely, and love of all things tech.


From time to time, we have openings for the following positions:

IT APPRENTICE

Must be capable of guided self study


Areas of concentration:


  • linux operating system

  • windows operating system

  • virtual machines

  • mysql database

  • php programming

  • html website design

  • bootstrap mobile web framework

  • javascript

  • network infrastructure

  • libreoffice office suite

  • database/spreadsheet mailmerge

  • freepbx telephone system

  • systems assembly/installation/provisioning/repair

  • fundamentals of insurance agency operations


Goals:


  • create additional insurance business through automated and online marketing

  • improve agency profitability through automated account servicing and systems efficiencies

  • maintain and improve IT infrastructure


Personal Lines Customer Service Representative Trainee - Full Time

Entry level career opportunity. This position is very consumer oriented. You will be in constant contact with our insureds and other members of the community. Besides the computer proficiency and verbal and written communication skills required for the job, and great attention to detail, an outgoing and friendly personality is a must.

CSR Job Description: to become knowledgeable in personal lines coverages, such as homeowners, personal automobile, boats, umbrellas; service personal lines accounts, including policy changes and handling claims; become familiar with and follow company guidelines and underwriting criteria; correspond and interact with clients and insurance company underwriters; research coverage questions and explain to insureds; sell new and additional policies; solicit other types of insurance.

IT/Database training also available.

Experienced Insurance CSRs may also be considered.

Insurance Customer Service Assistant – 20 Hours

Duties: Assist Customer Service Representatives with background support functions.

Service personal lines accounts, including homeowners, personal automobile, boats, umbrellas, policy changes and handling claims; be familiar with and follow company guidelines and underwriting criteria; assist in preparation of policy quotes and proposals; prepare applications and policy change requests for submission to insurance companies, including via company websites; correspond and interact with clients and insurance company underwriters; research coverage questions and explain to insureds.

Skill Requirements:
mature and responsible work ethic
computer and keyboard proficiency
extraordinary organization
ability to prioritize and focus
meticulous attention to detail
familiarity with spreadsheets, database queries and mailmerge
ability to complete assignments with minimal supervision

Underwriting Assistant - Business and Personal Lines
Insurance Experience is useful, but not required

Duties
complete applications for submission to insurance companies
preparation of quotes and proposals to insureds and prospects
preparation of reports
independent monitoring of time-sensitive transactions
proofreading of data entry transactions
mailmerge and mass mailings to customers and prospects

Skill Requirements:

extraordinary organization
ability to prioritize and focus
meticulous attention to detail
familiarity with spreadsheets, database queries and mailmerge
ability to complete assignments with minimal supervision
mature and responsible work ethic

Data entry/transaction processing/document assembly - Full or part time (15-20 hr)

This position requires computer proficiency, exceptional organization, and meticulous attention to detail. Names and addresses, vehicle identification numbers, amounts of insurance, and multiple locations of insured properties must be accurate. Standard procedures must be strictly followed and precisely executed for proper servicing of accounts, prevention of errors in coverage, and to avoid extra work correcting errors.

Data Entry/Processing Job Description: Enter and change information in databases; receive policies and endorsements from companies and check for accuracy; prepare invoices; assemble policy forms and endorsements with policy declaration pages and prepare for mailing; order and track policy endorsements; prepare database mail merge form letters; monitor policy renewal status; order policies and changes generated by customer service personnel; prepare mailings.


Commercial Lines Assistant

In addition to communication and computer skills, this position requires some insurance experience, either in personal or commercial lines. You will be working with experienced commercial lines personnel.

Job Description: Prepare commercial lines applications; communicate with clients and company personnel; enter and change information in databases; prepare database mail merge form letters; prepare claim notices; order and track policy endorsements; receive policies and endorsements and check for accuracy; prepare invoices; assemble policy forms and endorsements with policy declaration pages and prepare for mailing; prepare mailings.
Assistant - Data Management / IT / Quality Control -part time (20 hr, 4-5 days)
This position requires computer proficiency, exceptional organization, meticulous attention to detail, and superior language skills.
Job Description: intermediate to advanced use of MS Access database, including use of queries, reports, and mailmerge; data entry; monitoring of date sensitive events like upcoming policy expirations, diaries, suspense dates; mailmerged mailings; special reports; special projects, including marketing and account rounding; review outgoing work and transaction documentation for clerical errors, accuracy, spelling and grammar, clarity and conciseness.

Quality Assurance
This position requires superior proofing, analysis, reasoning and language skills, along with extraordinary ability to focus and maintain concentration on a series of often complex tasks.
Job Description: Review outgoing work and transaction documentation for clerical errors, accuracy, and possible errors and omissions exposures. Review outgoing correspondence for proper spelling and grammar, clarity, conciseness and technical accuracy.


We offer
  • a supportive and appreciative environment
  • a competitive salary
  • paid holidays
  • 3 weeks paid time off (including personal and sick days) after one year
  • 401k retirement plan after two years
  • intensive and comprehensive on the job training
  • paid job related education
  • commissions on outside sales (after licensing)
  • opportunity for advancement
Hours:

9:00-4:30 Mon-Fri (for full time).  These are not short term or seasonal positions.

To apply:

submit your resume to Dickey Insurance Agency, PO Box 39, Dennisport, MA 02639-0039, or email to employment@dickeyinsurance.com. No phone calls, please.